FAQ

We provide two convenient shipping methods:

🚚 Standard Shipping – £12.95
• Delivered by DHL or FedEx
• 10-15 business days after dispatch
• Includes tracking information

🎁 Free Shipping – Orders Over £50
• Delivered by EMS
• 15-25 business days after dispatch
• Perfect for larger orders

We carefully process each order within 1-2 business days, which includes:
• Thorough quality inspection of each item
• Secure packaging to protect your lighting during transit
• Dispatch notification with tracking details sent via email

We proudly offer global delivery service to most countries worldwide. However, we’re currently unable to deliver to some remote areas in Asia. Our international shipping network ensures most global customers can enjoy our stylish lighting solutions.

Our carefully curated collections include:
• Ceiling Lights – Elegant overhead lighting solutions
• Floor Lamps – Statement pieces for any room
• Lamp Shades – Customisable lighting options
• Light Bulbs – Energy-efficient illumination
• Wall Lights – Space-enhancing wall fixtures
• All Lighting – Complete lighting collection

Yes! We’re committed to providing energy-efficient lighting solutions that combine style with sustainability. Our collections feature modern, eco-friendly options to help you reduce energy consumption while beautifully illuminating your spaces.

Your satisfaction is guaranteed. If you need to return any item:
• You have 15 days from receipt to initiate a return
• Items must be in original condition
• Please contact our customer service team to start the return process

We take great care in packaging your lighting products securely. However, if your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll resolve the issue promptly.

We accept the following secure payment methods:
• Visa
• MasterCard
• JCB
• PayPal

Order modifications or cancellations are possible within 24 hours of placement. Please contact our customer service team as soon as possible at [email protected] with your order details.

Born in London but serving customers worldwide! Our address is:
82 Halkin St, London, GB EC8Q 8SW
We’ve streamlined our delivery process to bring designer lighting to your doorstep efficiently and affordably, no matter where you are.

At Dunelm Sale, we believe exceptional lighting should be accessible to everyone, regardless of location. Our commitment includes:
• Carefully curated lighting collections
• Global delivery with local care
• Affordable designer lighting
• Energy-efficient solutions
• Customer satisfaction guarantee