Privacy Policy

Last Updated: December 2023

At Dunelm Sale, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dunelmceilinglights.com and make purchases of our designer lighting products.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information

• Contact details (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment partners)
• Order history and preferences

Technical Information

• IP address and device information
• Browser type and version
• Pages visited and time spent on site
• Referring website addresses

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your lighting product orders
• Provide customer support and respond to inquiries
• Process secure payments through our global payment systems
• Send order confirmations and shipping updates
• Improve our website and product offerings
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data with:

Service Providers

• Payment processors (Visa, MasterCard, JCB, PayPal) for transaction processing
• Shipping carriers for order delivery
• IT service providers for website maintenance

Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of others.

International Transfers

As we serve customers globally, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

4. Data Storage and Security

We implement robust security measures to protect your information:

• SSL Encryption: 256-bit secure socket layer technology encrypts data during transmission
• PCI Compliance: Adherence to Payment Card Industry Data Security Standards
• Limited Data Storage: We never store complete payment details on our servers
• Fraud Protection: Advanced monitoring systems to detect suspicious activities
• Secure Servers: Data stored on protected servers with limited access

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to certain processing activities
• Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and secure payments
• Analytical Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to display relevant advertising

Cookie Management

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality and payment processing.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

10. Contact Us

Dunelm Sale – Bringing Designer Lighting to Your Doorstep, Wherever You Are