Term and Conditions

Welcome to Dunelm Sale! These Terms and Conditions govern your use of our website, dunelmceilinglights.com, and your purchases from our store. By accessing our site or making a purchase, you agree to these terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and Dunelm Sale. Our goal is to provide a transparent, fair, and enjoyable shopping experience for all customers, reflecting our commitment to quality designer lighting and exceptional service.

1. User Obligations and Responsibilities

As a user of Dunelm Sale, you agree to:

• Provide accurate and complete information when creating an account or placing an order, including your name, email address, and shipping details.
• Use the website in compliance with all applicable laws and regulations. You must not engage in any fraudulent, abusive, or unauthorized activities, such as attempting to interfere with the site’s security or misusing personal data.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access. Dunelm Sale is not liable for losses resulting from your failure to protect your account.
• Respect our intellectual property rights by not copying, distributing, or modifying any content from the site without our prior written consent.

Failure to comply with these obligations may result in the suspension of your account or legal action, where applicable.

2. Products and Services Description

Dunelm Sale specialises in high-quality designer lighting, including ceiling lights, floor lamps, lamp shades, light bulbs, and wall lights. Our products are curated to offer elegance and functionality, catering to customers worldwide who appreciate premium home lighting solutions.

• Product Information: We strive to provide accurate descriptions, images, and pricing for all items. However, slight variations in colour or design may occur due to screen settings or manufacturing processes. If a product does not meet your expectations, please refer to our Returns & Exchanges Policy.
• Availability: All items are subject to stock availability. If an item is out of stock, we will notify you promptly and may offer alternatives or a refund.
• Non-Returnable Items: For safety and hygiene reasons, the following items are final sale and cannot be returned or exchanged: light bulbs, custom or made-to-order lighting, opened electrical components, and clearance items. This is in line with industry standards to ensure customer safety.

We aim to deliver products that align with our brand values of quality and design excellence.

3. Order and Payment Terms

Placing an order with Dunelm Sale constitutes an offer to purchase under these terms. We reserve the right to accept or decline orders at our discretion, such as in cases of pricing errors or stock issues.

Order Processing:

• Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is dispatched.
• Shipping methods and costs are as follows:
  • Standard Shipping: £12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch.
  • Free Shipping: Available for orders over £50 via EMS, with delivery in 15-25 business days after dispatch.
• Delivery times are estimates and may vary based on your location and customs processing. We ship globally, excluding some remote areas and parts of Asia as specified in our shipping zones.

Payment:

• We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you agree to provide valid payment details. By completing a purchase, you authorise us to charge the total amount, including taxes and shipping fees.
• If payment is declined, we may cancel your order. In case of overcharging due to technical errors, we will refund the excess amount promptly.

4. Shipping, Returns, and Refunds

Our shipping and returns policies are designed to ensure your satisfaction. For full details, refer to our Shipping & Returns Policy on the homepage.

Returns and Exchanges:

• We accept returns and exchanges within 15 days of delivery. Products must be in original, unused condition, with all packaging and documentation.
• To initiate a return, contact us at [email protected] using the provided template. We will authorise the return and provide instructions within 1-2 business days.
• Refunds are processed within 3-5 business days after we receive and inspect the return. The refund includes the product price and applicable taxes, but not original shipping charges, unless the return is due to our error.
• For damaged or defective items, contact us within 48 hours of delivery with photos. We will arrange a replacement at no extra cost, including return shipping.

We aim to handle all returns fairly and efficiently, reflecting our commitment to your peace of mind.

5. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Dunelm Sale or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content for commercial purposes without our express written permission. Unauthorised use may result in legal action.

By submitting reviews or other content to us, you grant Dunelm Sale a non-exclusive license to use that content for promotional or operational purposes.

6. Limitation of Liability

Dunelm Sale strives to provide a reliable and secure shopping experience, but we cannot guarantee that the website will be error-free or uninterrupted. Our liability is limited to the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the site or products, such as loss of profits or data.
• In cases where we are found liable, our total responsibility shall not exceed the amount you paid for the relevant products.
• We are not responsible for delays or issues caused by third parties, such as shipping carriers or customs authorities, or for events beyond our control (e.g., natural disasters).

This limitation does not affect your statutory rights as a consumer under applicable laws, such as the UK Consumer Rights Act 2015.

7. General Provisions

These Terms and Conditions constitute the entire agreement between you and Dunelm Sale. If any part is found invalid, the remaining terms will still apply. We reserve the right to update these terms at any time; changes will be posted on this page with the “Last Updated” date. Your continued use of the site after changes constitutes acceptance.

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of the United Kingdom.